Credit Notes

Credit Notes - FAQs

  1. When will a credit note be issued?

    Diamond Boutique Credit Notes are issued online in the event there are no suitable items for exchange upon meeting exchange conditions. The amounts shown on the Diamond Boutique Credit Note and are in Great British Pounds (GBP) and can be redeemed in GBP only. Diamond Boutique Credit Notes are not redeemable for cash and are non-refundable. 

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  2. How can I redeem my credit note?

    The Credit Note receiver may use their credit note to make purchases of goods and or services sold by Diamond Boutique. The Credit Note is not redeemable against promotional items. If upon redeeming your Diamond Boutique credit, the value of the Credit Note exceeds the amount payable, the monetary difference will be issued in the form of a Diamond Boutique Credit Note to be used within 12 months. If you decide after redeeming your Credit Note to return your goods, Diamond Boutique will issue you with a Credit Note.

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  3. What happens if my credit note expires?

    All Diamond Boutique Credit Notes are valid for 12 months from the purchase date. After a Credit Note has expired, it is no longer valid. It is the responsibility of the Credit Note receiver to ensure the credit is redeemed before the expiry date. 

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  4. I've lost my credit note?

    The receiver of the Diamond Boutique Credit Note is responsible and liable for the safety and use of the Credit Note. Diamond Boutique will not be held responsible for lost or stolen Credit Notes. 

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