Orders and Payments

Orders and Payments - FAQs

  1. Do you charge to use credit cards?

    No there is no charge to the customer for the use of credit cards, including American Express.

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  2. Do you store credit card details?

    No, we do not store or temporarily hold any credit card details.

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  3. Can I order an item over the telephone?

    Yes, you can. Please call us on 0203 6959 885 to discuss your order.

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  4. Are there any hidden charges?

    There are no hidden charges. The price you see is the final amount for the item. If your item does not qualify for free delivery then a fee will be applied to the item at checkout. Please see our delivery policy for more details.

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  5. Are the prices inclusive of VAT?

    Yes all prices on the website are including VAT at the current rate which is 20%. If your purchase is to be dispatched outside of the EU, you will be entitled to the discount equivalent to the VAT amount.

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  6. Do you offer financing?

    Yes, we do. Finance is available for all orders that total £500 or more. Terms & Conditions apply, please contact us on 0203 6959 885. Alternatively, you can contact us via email at [email protected]

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  7. Will I be kept up-to-date with the status of my purchase?

    Yes, we provide regular email updates, usually on a weekly basis.

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  8. Are all of the prices in Great British Pounds (GBP)?

    Yes, all of our prices are in Great British Pounds (GBP) unless otherwise stated.

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  9. What type of payment methods do you accept?

    We accept all major debit and credit cards including Visa and Mastercard as well as PayPal. We can also accept a bank transfer.

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  10. Do you accept American Express?

    No we don't currently accept Amercian Express cards.

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