Silver Sample Service

Silver Sample Service - FAQs

  1. What is the silver sample service?

    The silver sample service is a chance for you to try the ring before you buy it. With a flat fee of £97, we will create a silver sample of any ring you are interested in, using high quality sterling silver and AAA Cubic Zirconia stones.

    Read more
  2. How does the silver sample service work?

    Simply choose the ring, metal and size you would like to purchase and click on the "OR ADD £97 SILVER SAMPLE" button on the product page. This will take you straight to your shopping bag, all ready for checkout.

    Read more
  3. Which products can I order a silver sample for?

    You can order a silver sample for any engagement, gemstone and wedding ring. Just click on the "OR ADD £97 SILVER SAMPLE" button on the product page. If you are having issues ordering a silver sample please contact us on [email protected] and we will assist you further.

    Read more
  4. Can I return the silver sample if I don't like it?

    Yes, if for any reason you are unhappy with your silver sample you may return the ring to us for a full refund. Please note that silver sample rings must be returned within 30 days of purchase for a full refund. Also, a refund will only be issued if the sample is unworn and still in a saleable condition.

    Read more
  5. How do you imitate coloured gemstones on a silver sample?

    If your chosen ring design features precious coloured stones we will imitate the size, cut and colour using AAA Cubic Zirconia stones. Please note, while we will try our best to imitate the coloured gemstones there are chances of minor differences to actual stones.

    Read more
  6. If I order a silver sample, do I have to order the real product?

    No, there is no commitment required. If you are unhappy with the silver sample or no longer want to go ahead with the purchase, simply send the silver sample back to us for a full refund. A refund will only be issued if the sample is unworn and still in a saleable condition.

    Read more
  7. Can I resize a silver sample?

    Yes we can resize a silver sample, this is subject to flat fee of £50.

    Read more
  8. Why is there no hallmark on my silver sample?

    Silver articles that weigh 7.78 grams or under are exempt from hallmarking under the Hallmarking Act 1973. If you are still concerned please contact us on [email protected] and we will assist you further.

    Read more
  9. Can I engrave my silver sample?

    Yes, we offer a free laser engraving service on all purchases. The fonts available are Ariel, Times New Roman and Palace Script. Please note that after an item is engraved, it is considered bespoke. Bespoke items are non-returnable.

    Read more
  10. Does the 5-year warranty apply to silver samples?

    Yes, the 5-year warranty does apply to silver samples. The warranty commences from the date the item is received.

    Read more
  11. Will the silver sample be identical to the actual product?

    Please note that samples are intended to provide you with a close representation of the piece and may not be 100% identical to the final item. 

    Read more