If the Diamond Boutique Authenticity Report is not returned to us, we will charge a replacement fee of £25. The fee of £25 will be deducted from the total amount before processing the refund.
If the GIA certificate is lost we will charge you a replacement fee of £150. This is because we will either have to request a replacement card or send the stone off to America to get graded again. It is therefore very important that all reports are looked after with great care.