What Information Do We Collect?
When you initiate a transaction on or in relation to this website, register for an account or subscribe to our newsletter, we may collect, store and use the following kinds of personal information:
Cookies And Other Tracking Technologies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both “session” cookies and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We will use the session cookies to keep track of you whilst you navigate the website; keep track of items in your shopping bag; prevent fraud and increase website security. We will use the persistent cookies to enable our website to recognize you when you visit and keep track of your preferences in relation to the use of our website.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.
Web Beacons / Gifs
We employ a software technology called clear gifs, that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier and are used to track the online movements of users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages. We do not store the information gathered by clear gifs.
Third Party Tracking
Using Your Personal Information
We may use your personal information to:
(a) improve your browsing experience by personalising the website;
(b) enable your use of the services available on the website;
(c) send to you goods purchased via the website, and supply to you services purchased via the website;
(d) send statements and invoices to you, and collect payments from you;
(e) send you general non-marketing commercial communications;
(f) send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or by email and similar technology;
(g) deal with enquiries and complaints;
(h) display personal reviews of our products from customers on our site in addition to other endorsements.
If Sapphire & Co UK is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
International Data Transfers
In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
You expressly agree to such transfers of personal information.
Security Of Your Personal Information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it.
We will store all the personal information you provide on our secure password and firewall protected servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
Your Rights To Access And Control Your Information
If your personal information changes, you may correct, update, amend, remove, or ask to have it removed by making the change on your user account settings page, by emailing our customer services team. If you no longer desire our services whatsoever and request that we delete your information from our database, you may contact us directly.
You may instruct us to provide you with a record of any personal information we hold about you. Provision of such information will be subject to the payment of a fee currently fixed at £25.00 and appropriate evidence of your identity for this purpose.
We may withhold such personal information to the extent permitted by law. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletters to you. You may, at any given point, choose to stop receiving our newsletters or marketing emails by following the unsubscribe instructions included in these emails.
Third Party Websites And Plug-Ins